What OS?
Win7, win xp, win7-64
What version of CintaNotes?
2.5 Pro
What window/pane has Focus?
Startup view
The problem, which is occurring on all my machines, is that v2.5 tries to synchronise and starts to work through the list of notes to download but it gets stuck and will not go any further. It stays like that forever, and it will not let me quit it. It stays alive in the tray and uses about 90 percent of my CPU. I have to force terminate it.
I did not have this problem with v2.4 Pro.
The problem occurs whether I use the installed or the portable version.
cheers
Michael Colantoni
PS. I reinstalled v2.4 and it synchronised fine.
CintaNotes 2.5 getting stuck synchronising
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Re: CintaNotes 2.5 getting stuck synchronising
Hi Michael,
this is a very serious problem, thank you very much for reporting it.
However it seems that we are not able to reproduce the problem - perhaps
it only manifests on certain kind of data.
Could you please run the 2.5 again,turn the debug logging on (in Help/Debug),
and synchronize?
This will produce the file named "log.1.txt" (either in CN folder, or in %APPDATA%\CintaNotes),
which may contain some of your personal data (but no passwords of course),
so you should check it first, and then please send it to us to support@cintanotes.com.
Hope this is not too much to ask, this will make the problem evident and we'll be able to fix it quickly.
Thank you very much in advance!
this is a very serious problem, thank you very much for reporting it.
However it seems that we are not able to reproduce the problem - perhaps
it only manifests on certain kind of data.
Could you please run the 2.5 again,turn the debug logging on (in Help/Debug),
and synchronize?
This will produce the file named "log.1.txt" (either in CN folder, or in %APPDATA%\CintaNotes),
which may contain some of your personal data (but no passwords of course),
so you should check it first, and then please send it to us to support@cintanotes.com.
Hope this is not too much to ask, this will make the problem evident and we'll be able to fix it quickly.
Thank you very much in advance!
Alex